Personal Statement

I am an experienced individual who is motivated by trying to always achieve the best that I can, even in the areas outside of my expertise. I am always friendly, very professional and am capable of conversing with people at all levels.


The strengths that I can demonstrate within my current position are adaptability, dedication, dependability, flexibility, loyalty, and above all a willingness to learn something new. This is an ethos that I try to apply throughout all aspects of my life. 

Employment History
Service Delivery Manager

Bottomline Technologies Limited

​September 2021 - Present

I am responsible for the management of the Solution Configuration / Development Team, and ultimately the successful delivery of software, hosted and cloud solutions to Customers.

Responsible for delivering solution design, development and customisation in line with time, cost and quality guidelines.

Responsible for a Continuous Improvement program that drives Product, Project and Delivery quality.

Technical and domain Subject Matter Expert.

Manage and drive the adoption of new technologies and solutions.

SME Project, Team Leader

Bottomline Technologies Limited

​October 2014 - September 2021


Building on my previous position within Bottomline Technologies, I was invited to lead the team of 12 Technical Consultants that are based throughout the United Kingdom. This role allows me to continue participating with the onsite implementation of the Bespoke Financial Software that Bottomline Technologies provide. 


My continued dedication, loyalty and high motivation has gained me regular nominations for Employee of the Quarter awards by my colleagues.  



Senior Technical Consultant

Bottomline Technologies Limited

​November 2012 - October 2014


This role was based around the onsite implementation of bespoke SQL based Electronic Payment systems incorporating the following payment technologies, BACS , Faster Payment Service, SEPA and Direct Debit Management. Including the end to end testing of new products, updates and Hotfixes.

The Installation and configuration of both Thales and SafeNet Hardware Security Modules (HSM).

Delivery of bespoke end user and administrator training sessions. 



Installation and Support Manager

Computime Systems Limited

April 2008 - October 2012


I was responsible for the management of a team of installation engineers and technical support staff. This was a varied role based around the implementation of bespoke designed biometric access control equipment and time management systems. I was responsible for testing the applications prior to implementation of the systems. I scheduled the engineer visits, arranged the use of any external contractors and ordered any specialist equipment that was required. I played an active role in the busy help desk operation and took the responsibility of trying to resolve the majority of escalated support problems and any customer complaints that were received. 


Key skills gained:

Outstanding organisational and time management skills. 
Completed a First Aid at Work course and accepted the additional responsibility of becoming the company first aider. 

Being proactive and anticipating a customers' problem before it is reported. 

Further developed my Microsoft SQL Server administration skills.  
Fully proficient with all versions of Microsoft Windows and all associated applications.



Installation and Support Engineer

Clocking Systems Limited

March 2007 - April 2008


Working as part of a small team, I was responsible for the implementation, training and support of both manual and computer based time and attendance systems. These systems were all developed in-house and on a bespoke basis. This position involved extensive travel throughout the UK and also being office based. I performed both client and server based installations. This included the fitting of fingerprint and hand scanning terminals.


Key skills gained:

The ability to determine a customers individual requirements, develop a specification for the developers to turn it into a reality for the customer.

Worked to tight deadlines to ensure complete customer satisfaction.



Customer Visit Manager

First Data

July 1997 - March 2007


Working as part of a large installations team, I was responsible for the implementation and training of electronic payment systems. This included Online Banking, BACS, CHAPS, International payments and Cash Machines. I also developed and delivered bespoke end user training sessions.

Professional Skills

Excellent Customer Service

Electronic payments
Software deployments
Requirements analysis
Business analysis
Microsoft Windows Server
Microsoft SQL Server
Technical support

End user training


Hardware Security Modules (HSM)

Team Management



"I have had the pleasure of working with Richard for nearly four years at Bottomline, having started the same day. Richard has that exceptional blend of flawless technical prowess, superb customer-facing skills, worked-together with liberal amounts of good-humour and patience.


Working closely with Richard has expanded my knowledge and confidence and he is a HUGE asset to all that work with him.


His attention-to-detail means that his documentation is (genuinely) first-class, and his process-driven mentality has been a huge boon within the department, streamlining previously maverick and non-standard processes into a coherent and adhered-to policy.


Richard is an excellent person, not just an excellent engineer and excellent team-player, and would be a real asset to any company."


David Goodman - Senior Technical Consultant at Bottomline Technologies (1st May 2016)

Richard Pettigrew is a real unsung hero within Bottomline and as he does not work from the office (he is field-based) is therefore often “invisible”.

A real mine-of-information, he is always willing to help, even when bogged-down in his own work.


A really inspirational member of the team, and one who is seriously overdue some recognition.

Anonymous nomination for Bottomline 'Employee of the quarter' (May 2016)

Richard Pettigrew is Bottomline through and through; nothing is too much trouble in pursuit of the final goal of happy customers.  Always happy to help out with issues, and more importantly a great Team leader who is always there for the Services Consultants.  The only person I know who will leave home at 4am for a meeting in Reading.

Anonymous nomination for Bottomline 'Employee of the quarter' (Sept 2018)

I just wanted to thank you for all the help you have provided, it has been lovely working with you.

Alicia Kharod (March 2021)